Privacy Policy
Privacy Policy
Effective Date: 01/03/25
This Privacy Policy explains how Sitegains Ltd trading as Zeronic ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit or make a purchase from zeronic.co.uk ("the Site"). We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the UK GDPR.
1. Who We Are
- Business Name: Sitegains Ltd trading as Zeronic
- Company Registration Number: 16292985
- Registered Address: 24 Coppice Gate, Barnstaple, Devon EX32 9PE
- Contact Email: hello@zeronic.co.uk
For any questions about this policy or your personal data, please contact us at hello@zeronic.co.uk.
2. What Personal Information We Collect
We collect the following personal information when you interact with our Site:
- Full name
- Email address
- Phone number
- Date of birth (for age verification purposes)
- Billing and shipping addresses
- Payment information (processed securely via third-party providers)
- IP address
- Device and browser information
- Purchase history
3. Age Verification
By law, we are required to ensure that our products are only sold to individuals over the age of 18. At checkout, we request confirmation of your age via a self-certification checkbox. We do not store any additional proof of age verification beyond this confirmation.
4. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Communicate with you regarding your purchase
- Provide customer support
- Send marketing communications (if you have opted in)
- Improve and optimise our website (analytics and site performance)
- Prevent fraud and ensure the security of our platform
5. Marketing Communications
If you opt in to receive marketing emails, we will send you product updates, offers, and news via Klaviyo. You can unsubscribe at any time by clicking the link in any of our emails or contacting us directly at hello@zeronic.co.uk.
We do not currently engage in SMS marketing.
6. Third Parties We Work With
We share necessary data with third-party services to provide our services and operate our business efficiently. These include:
- Shopify (e-commerce platform and order processing)
- Google Analytics (website performance and analytics)
- Meta (Facebook/Instagram Ads for advertising and retargeting)
These third parties only have access to the information required to perform their services and are bound by contractual obligations to protect your data.
7. Cookies and Tracking Technologies
We use cookies to:
- Enable core site functionality (e.g., shopping cart)
- Monitor website performance (Google Analytics)
- Deliver personalised advertising (Meta/Facebook Pixel)
Upon visiting our site, you will be given the option to consent to cookies via our cookie banner. For more information on managing cookies, please see our Cookie Policy [link if available].
8. How Long We Keep Your Information
We retain personal information for up to 24 months after your last interaction with us, unless a longer retention period is required by law (e.g., for tax purposes). You can request deletion of your data at any time by contacting us via our website contact form.
9. International Data Transfers
We do not share your data outside of the UK or EEA. Our main service providers (Shopify, Google, Meta) may process data on servers located in other countries but are subject to data protection agreements and safeguards under the UK GDPR.
We do not sell your personal data.
10. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your personal data
- Object to or restrict how we process your personal data
- Withdraw consent (if we rely on it)
To exercise any of these rights, please contact us at hello@zeronic.co.uk or via the contact form on our website.
11. How We Protect Your Data
We implement appropriate technical and organisational measures to secure your personal information, including:
- SSL encryption for secure browsing and transactions
- Secure servers and restricted access to personal data
- Relying on Shopify’s robust security infrastructure for order processing
12. Our Legal Obligations
We are regulated by the UK Information Commissioner’s Office (ICO). While we are not currently required to appoint a Data Protection Officer, we take our obligations seriously and review our practices regularly.
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the ICO.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website. We encourage you to review it regularly.
14. Contact Us
For any questions about this policy or to exercise your rights, please contact:
📧 hello@zeronic.co.uk